Chaterimo - AI Customer Service for Shopify & E-commerce

---

name: chaterimo

description: AI Customer Service for Shopify & E-commerce - Query conversations, analyze chatbot performance, and manage your Chaterimo AI assistant

emoji: 🛒

homepage: https://www.chaterimo.com

tags:

- shopify

- ecommerce

- customer-service

- chatbot

- ai-assistant

- conversations

- analytics

- support

- shoptet

- upgates

metadata:

clawdis:

primaryEnv: CHATERIMO_API_KEY

requires:

env:

- CHATERIMO_API_KEY

config:

requiredEnv:

- name: CHATERIMO_API_KEY

description: Your Chaterimo API key. Generate at https://www.chaterimo.com/account/api-keys/

---

# Chaterimo - AI Customer Service for Shopify & E-commerce

Connect your Chaterimo AI chatbot to OpenClaw. Query customer conversations, analyze chatbot performance, and get insights from your e-commerce store's customer service data.

What is Chaterimo?

Chaterimo is an AI-powered customer service platform that integrates with **Shopify**, **Shoptet**, **Upgates**, and **eshop-rychle.cz** e-commerce platforms. It provides 24/7 automated customer support powered by leading LLM models: **ChatGPT**, **Claude**, **Gemini**, and **Grok**.

You can use Chaterimo with your own API keys (BYOK - Bring Your Own Key) or choose a custom plan with included AI credits.

📖 **Learn more:** [How to connect Chaterimo with Shopify](https://www.chaterimo.com/en/blog/shopify-ai-customer-service/)

What can this skill do?

List Your Chatbots

> "Show me all my chatbots"

Returns all chatbots configured for your store with their AI model settings and status.

Browse Conversations

> "Show me conversations from last week"

> "List conversations from my Shopify store"

View customer service conversations with filters by date and platform. All customer PII is automatically stripped for privacy.

Read Conversation Transcripts

> "Show me conversation #123"

> "What did customers ask about yesterday?"

Get full conversations with messages between customers and your AI chatbot. All personally identifiable information is automatically redacted.

Setup

1. Sign up at [chaterimo.com](https://www.chaterimo.com)

2. Connect your e-commerce platform (Shopify, Shoptet, Upgates, or eshop-rychle.cz)

3. Go to **API Keys** in your dashboard

4. Click **Create API Key** and copy the key

5. Set the environment variable:

```

CHATERIMO_API_KEY=cha_your_key_here

```

API Endpoints

| Endpoint | Description |

|----------|-------------|

| `GET /api/v1/chatbots/` | List all chatbots (returns chatbot IDs) |

| `GET /api/v1/chatbots/{chatbot_id}/` | Get chatbot details |

| `GET /api/v1/chatbots/{chatbot_id}/conversations/` | List conversations (returns conversation IDs) |

| `GET /api/v1/conversations/{conversation_id}/` | Get full conversation with messages |

Your organisation is determined automatically from your API key - no need to specify it.

Privacy & Data Security

PII Redaction

All conversation data returned by the API has personally identifiable information (PII) automatically stripped to protect customer privacy:

| Data Type | Example | Redacted As |

|-----------|---------|-------------|

| Email addresses | `john@example.com` | `[EMAIL]` |

| Phone numbers | `+1-555-123-4567` | `[PHONE]` |

This ensures you can analyze conversation patterns and chatbot performance without exposing sensitive customer data.

API Key Security

Infrastructure Security

Supported Platforms

Supported AI Models

Chaterimo supports multiple LLM providers via BYOK (Bring Your Own Key) or custom plans. We regularly update to include the latest models from each provider:

Coming Soon (Phase 2+)

Support

Example Usage

User: Show me my chatbots
Assistant: You have 2 chatbots configured:

1. **Main Store Support** (GPT-4)
   - Language: English
   - Status: Active

2. **Czech Support** (Claude)
   - Language: Czech
   - Status: Active

User: Show me recent conversations from Main Store Support
Assistant: Here are the last 5 conversations:

1. Session #abc123 - 12 messages - Feb 4, 2026
2. Session #def456 - 8 messages - Feb 4, 2026
3. Session #ghi789 - 3 messages - Feb 3, 2026
...